SKUNKED!!!

OH.MY.GOSH.

Last night, while watching the Idols get kicked off, I noticed a PUTRID odor coming into my house. It kept getting worse and worse. So bad, that I RAN (and ya'll KNOW I don't run) into the kitchen gagging! Apparently, a skunk had been in our yard and it got spooked and we all know what happens then...So, my ENTIRE house was enveloped in skunk stink! Thank God my nose has been stuffed for the past week and I couldn't smell it to the fullest extreme because we would have probably spent the night at the nearest hotel!

Today when I came home, it was still really bad. So, I opened all the windows in the house and sprayed Febreeze and Oust all over everything. My poor Coach bag even stinks! Anyway, I read online to deskunk a house you should boil vinegar and lay out coffee grounds in each room and it will neutralize the odor. I have to say, it has done wonders for the stench! We can still smell it, but it isn't NEARLY as bad as it was!!!

So, if anyone reading has any suggestions (and no, tomato juice does not work) please share them with us. I think this is quite possibly the grossest thing to ever befall my home! Ugh...


For such a cute animal it sure makes the vomit hit the back of my throat!

Quick Update...

Today, during our 4th grade field trip to the Hermitage, a representative from ULTA called my cell phone. She said all she needed was my address and they would ship my reward points card to me within 7-10 days. She also apologized profusely for my inconvienience.

So, they have 7-10 days to make me a happy customer again. I'll update you when I get my rewards and let you know what I get with it! :-)

Until then...

ULTA is NOT my favorite place right now...

Dear ULTA,

I have been a loyal customer of yours since you opened a store in Murfreesboro, TN back in October '07. On your grand opening day, I filled out your reward club card and dropped it in the box by the nice lady who asked me to fill it out. Since then, I have spent approximately $300-$400 on merchandise in your store and have YET to receive ANY of the benefits you promise to your loyal customers for spending their hard earned money at your store.

Yesterday, when I purchased $20 worth of merchandise and mentioned this fact to one of your employees, she looked up my customer number and apparently my information had never been turned in. I was given a card with your customer service number on it and was deferred to your customer service center instead of a manager at the store, so as instructed I came home and promptly phoned your customer service center.

In the past 24 hours, I have been on hold with your "customer service" department for a total of 45 minutes. Currently, I have been on hold for 21 minutes and counting. I have left TWO messages with your phone service with TWO contact numbers. Of course, I was contacted during a time that was well over 12 hours after my original message (is that REALLY your earliest convenience?) and I was not home. Did your customer service team bother to call my other contact number? Of course not! So, I'm back on the phone again.

ULTA, this is a SORRY excuse for good customer service. I am VERY dissatisfied with your company at this point. You must only have a total of three people working at your customer service center, which is evident by the current wait time of 26 minutes I am experiencing. There are companies twice as small as yours who would KILL to demonstrate better customer service.

Please be advised I will be posting this message on my personal blog as an open letter to my readers. Surely you know that word of mouth is the best promotion, so it is within your best interest to right this wrong as soon as possible.

Lastly, I am hoping this situation will be rectified soon and that you will honor the points I have built through your club since your store opened here. I am enclosing my Club number along with TWO contact numbers, in which I'm hoping you will use.

Sincerely,

Stephanie Smith (still holding after 40 minutes)
xxx-xxx-xxxx
xxx-xxx-xxxx

Club Number xxxxxxxxxxxxx